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FAQ 1

FAQ

General information

What time are check-in and check-out?

Check-in starts at 3:00 PM, while check-out is by 11:00 AM.

What are the reception hours?

To obtain information, the virtual reception is available until 7 PM, except for emergencies, while staff members are always present on-site for every need.

What languages are spoken at the reception?

English and Italian.

Where is Villa Coralia and how can we reach it?

Villa Coralia is located at Via Pantano 4, in Sorrento. Once you have arrived, the property is within easy reach by car, taxi or private transfer, etc.

Is parking available at the property?

Yes.

Is the property equipped with an elevator?

No.

Is Wi-Fi available at the property?

Yes.

Are pets welcome?

No.

Do you provide luggage storage service?

Upon request, and only before check-in, for the property's guests.

What amenities are the rooms equipped with?

King-size bed with comfortable mattress and pillow, independent air conditioning and heating, fully-equipped private bathroom with shower, traditional hairdryer, bathroom products, beauty kit and makeup remover, free Wi-Fi, dresser, wardrobe with sensor lighting, desk with chairs, armchairs, nightstands with lamps, mirror, minibar, safe, TV, soundproofing, master switch and USB socket.

Is a city tax required?

Yes, the city tax is €4 per night per person for a maximum of 7 nights, except for guests under 18, residents in the municipality of Sorrento and resident drivers.

What credit cards are accepted?

All types.

Check-in/Check-out

How does check-in work at the property?

Check-in takes place directly at the property, where the staff will be present to welcome guests upon arrival.

Is early check-in possible?

Check-in takes place directly at the property, where the staff will be present to welcome guests upon arrival.

Is late check-out possible?

Yes, upon request and subject to availability.

Property & Services

Is there a transfer service to/from the property?

Yes, upon request and subject to availability, for a fee.

Is there a charging station for electric cars?

No.

Are children allowed at the property?

Yes, the property welcomes children aged 6 and above. Any stay requests for children under 6 years old can be evaluated upon request.

Does the property have a private beach?

No.

Rooms

Are baby cribs and cots available?

Yes, upon request.

Breakfast

Is breakfast included?

Yes.

What time is breakfast served?

From 8:30 AM to 10:30 AM. Upon request, it is possible to take advantage of the service even earlier.

Where is breakfast served?

In the panoramic living room and on the terrace.

What type of breakfast is served?

A rich continental breakfast.

Are gluten-free, vegetarian or vegan options available?

Yes, upon request.

Restaurant & Bars

Is there a restaurant at the property?

No, but we can provide snacks and salads or arrange lunches and dinners upon request, and for a fee.

Are gluten-free, vegetarian or vegan options available?

Yes, upon request.

Is there a bar at the property?

No.

Is there a pool at the property?

Yes, two hydromassage pools are available.

What are the pool hours?

9:00 AM to 7:00 PM.

Do you provide pool towels?

Yes.

Is a gym available at the property?

The gym is currently under construction.

Do you arrange tours and excursions in the surrounding area?

Yes, through external selected partners, and upon request.

Is it possible to arrange weddings or private events?

Yes, upon request we can arrange events for a maximum number of 40 guests.

Payments and Cancellations

What is your cancellation policy?

For refundable rates, cancellation is free up to 30 days before arrival.